Workshops, seminars and NVQ awards
Customer service management
- Customer relationship management
- Managing a customer support team
- Measuring and managing customer satisfaction
- ISO 9001:2000 Customer satisfaction compliance
Customer service skills
- Putting customers first
- Customer service fundamentals
- Customer service for technical support professionals
- Dealing with difficult customer situations
Operational management skills
- Customer Care
- Leadership & Team Building
- Negotiation Skills
- Presentation Skills
- Project Management
- Time Management
- Managing People
- Communication Skills
NVQ Awards
- Administration levels 2, 3 & 4
- Customer Service levels 2 & 3
- Management levels 3 & 4
Courses for adults and kids
- Computers don't bite - Computer skills for adults
- HTML for kids
- Computer skills for kids
